Resolving Workplace Conflicts
Lewin (2016) asserts that organizational leadership is an essential aspect of conflict management at the workplace. Conflicts in the workplace are inevitable. Leaders should ensure conflicts in the workplace do not bring down the morale or affect the productivity of the workers. Therefore, leaders should ensure that they put in place strategies that will promote conflict resolution in the workplace. According to Sande and Johnson (2011), organizational strategies and management skills are essential in the resolving co- worker conflicts in the organization. Some of the management skills that leaders should have to resolve co- worker conflicts include problem-solving and decision making. Problem-solving skills are important since it enables the leader to find solutions to the problems affecting the worker. A leader will also identify the best strategies to manage the conflicts in the workplace in an efficient manner.
A leader should also employ unbiased strategies in conflict resolution in the workplace. The essence of first understanding the situation so as to determine both sides of the issue is an essential to step in the settlement of conflicts. Schein and Schein (2017) point out that a leader in an organization should also provide visions and move all individuals towards common goals. This can be achieved by promoting fostering a conducive working environment for all workers. The leaders should be ready to acknowledge that there is a problem, focus on the causes of the problem and act as the bridge that would assist in resolving the problem. The essence of communication in the organization is essential in promoting workplace conflict. When the channels of communication in the organization are open, there is a tendency that employees will be ready to open up to the challenges, concerns and the misunderstanding that may be arising in the organization.
Lewin, D. (2016). Resolving Workplace Conflicts through Litigation: Evidence, Analysis, and Implications. Managing and Resolving Workplace Conflict, 31-67. doi:10.1108/s0742-618620160000022003
Sande, K., & Johnson, K. (2011). Resolving everyday conflict. Grand Rapids, MI: Baker Books.
Schein, E. H., & Schein, P. (2017). Organizational culture and leadership.