Productivity Metrics
Measure of productivity of an organization is a crucial practice especially in health care organizations. It gives a clear picture on the effectiveness and efficiency of the services being offered. It is also gives a reflection of the operations that have been carried on in a specified out hence can be used to make predictions about the future and make adjustments accordingly. There are various aspects that productivity of an organization can be based upon, depending on the kind of activities being carried out. It is highly advocated to base the assessment of productivity of an organization, being evaluated, on reliable entities. The considerations are of more importance when evaluating a health care organization because the outcomes determines the state of welfare among population in the area. Productivity of a health care organization in an area will influence the productivity of peoplein other organizations. Hence, need to be more objective when evaluating the productivity of a health care center. This paper dwells on metrics used to determine productivity of a health care organization.
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In determining the general performance of a health care industry, data is highly valued. It is upon the organization to determine the metric that is most effective for them to evaluate their success and that will help them improve their organization. The first metric that Middleboro Physician Care Services can use is volume metric. The metric is based on the data that determines theflow of patients in and out of the facility. It focuses on the number of patients that are served by the facility over a certain period of time, time that was assigned for the appointment and the time spent by the patients in the facility during their visits (Dowding et al., 2015). The metric helps the organization to evaluate the current services offered and need to introduce other services or improve on the current.
Utilization metric refers to the how well the resources that were allocated in provision of care were utilized. It depends on the number of people that turned up to seek services from the facility. The evaluations include surgeries performed and appointments attended by patients and completed by the care givers.
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The data acquired through the above metrics will help to determine the potential success of the organization. In the new era of health care reform, the datawill enable the facility determine the most utilized medical services that are in demand to invest more on the same. By determining the quality of acre, the facility can make adjustments to improve the safety of patients and outcomes after receiving treatment. The productivity metric will determine how well to incorporate technology into the care services available to ensure patient satisfaction and safety.
References.
Dowding, D., Randell, R., Gardner, P., Fitzpatrick, G., Dykes, P., Favela, J., …& Currie, L.
(2015). Dashboards for improving patient care: review of the literature. International
journal of medical informatics, 84(2), 87-100.
Langabeer, J. R., & Helton, J. R. (2015). Health care operations management. Jones & Bartlett
Publishers.
Weiner, J., Balijepally, V., &Tanniru, M. (2015). Integrating strategic and operational decision
making using data-driven dashboards: the case of St. Joseph Mercy Oakland
hospital. Journal of Healthcare Management, 60(5), 319-330.
