Nursing-Quality Indicators.
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Nursing forms the backbone of health care services provided. It plays an integral role hence the quality of care portrayed through the nursing services paints a picture of the healthcare sectors as a whole. The quality of nursing services is assessed using indicators which mainly focus on the patient outcome from the services received. The indicators include patient satisfaction and the satisfaction of the nursing staff providing the care (Burston, Chaboyer, & Gillespie, 2014). Assessment and evaluation of nursing services are based on the nursing quality indicators. They are instruments for assessing the quality of health as they help to identify faults in the care given on which to base improvements on.
Application of nursing-quality indicators
Mr. J is a geriatric patient who needs comprehensive care. Having have contracted decubitus on the lower spine indicates that the value of nursing care the patient was receiving regarding positioning and turning was poor. Even after returning from the bathroom, the certified nursing assistant makes him resume supine position. Continuing on the back position for long makes supply to the back poor hence exacerbating the condition…
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Patient satisfaction is reduced as approved by the daughter who complained to the physician. The nurses would also have noticed the patient’s culture to monitor the diet keenly served to him to prevent him from consuming foods abominable to his culture. Consideration of patient satisfaction would have helped the nurse to monitor the patient closely and identify when the patient was in need of even answering nature.
Patient care using hospital data of nursing quality indicators.
Time to time, healthcare facilities need to evaluate care delivered to their customers based on nursing quality indicators such as falls, patient satisfaction, pressure ulcers and hospital-acquired infections. Analysis of such cases gives ground for the care providers to base their studies on during the continuous medical education.
Resolution to the ethical issue.
The dissatisfaction and mistrust issue, in this case, is a multi-disciplinary issue. To win Mr. J and his daughter’s trust the nurse must admit the errors that occurred and offer sincere apologies…
Conclusion.
Nursing quality indicators are more sensitive to the care delivered to patients, patient outcome and satisfaction compared to staff satisfaction…
References.
Burston, S., Chaboyer, W., & Gillespie, B. (2014). Nurse‐sensitive indicators suitable to reflect
nursing care quality: a review and discussion of issues. Journal of clinical
nursing, 23(13-14), 1785-1795.
Heslop, L., & Lu, S. (2014). Nursing‐sensitive indicators: A concept analysis. Journal of
Advanced Nursing, 70(11), 2469-2482.
Silveira, T. V. L., Prado Júnior, P. P. D., Siman, A. G., & Amaro, M. D. O. F. (2015). The
importance of using quality indicators in nursing care. Revista gaucha de
enfermagem, 36(2), 82-88.
