Leon six sigma techniques
Lean management and six sigma principles help to improve quality and efficiency in healthcare process. Lean management aims at improving patients flow and eliminating waste while Six Sigma identifies and quantifies problems that are related to a variation in process design,(Kumar et al, 2011).
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Lean six sigma and: overcrowding in emergency department is a major concern in healthcare sector. It is combined with other problems such as high bed demand, limited hospital beds, and requirement to manage costs and patients stays in hospitals. (Cesta, 2013). GroningenUniversity Medical Centre level 1 used to admit 30% of their patients in trauma nursing department.
Lean Six Sigma in finance helps to reduce healthcare costs and inefficiencies by determining and eliminating any wasteful steps in the process. Identifying problem areas in finance organizations is very complex because the financial sector is wide and contains different parts. S
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For any organization it is important to have goals that will help to improve adherence and measure performance. It is therefore necessary for healthcare leaders to set up goals that will help the team to remain on track. The goals should have the following qualities: time bound, achievable, measurable, relevant and specific.
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On the other hand, quality excellence is defined as processing good qualities in high degree. People value excellence because it’s hard to find. Excellence can be defined as the quality of excelling. There are factors which show quality excellence of an organization. One is that the organization does not tolerate low performers. Leaders with low performances may end up mismanaging the healthcare organization. Consistent leadership also affects quality excellence of the organization. High ratings in consistent leadership leads to quality performance of the organization. Effective leadership training also improves performance of the healthcare organization.
Conclusion
Lean and Six Sigma technique is used to improve quality in service industry. Combination of lean management and six sigma principles is new to healthcare industry but hospitals worldwide have implemented the process especially in terms of improving patient flow and reducing patient length of stay and above all, improving quality of care in patients.
References
ASQ Lean Six Sigma Hospital Study Advisory Committee (2009) ‘Get your check-up’ Quality Progress, August, pp. 44-50.
Atkins, P. (2008) ‘Six-Sigma projects add efficiency to discharge process’ Hospital Case Management, Vol: 16(2), pp.23-5.
Bisgaard, S. and De Mast, J (2006) ‘After Six Sigma – what is next?’ Quality Progress, Vol. 39 (1), pp. 30-36.
Caldwell, C. (2006) ‘Lean-Six-Sigma: tools for rapid cycle cost reduction’ Healthcare Financial Management, Vol: 60(10) pp.96-8.
Carboneau C, Benge E, Jaco T M, Robinson M (2010), ‘A Lean Six Sigma Team Increases Hand Hygiene Compliance and ReducesHospital-Acquired MRSA Infections by 51%’ Journal of Healthcare Quality, Vol: 32 (4), pp. 61-70.
