C163 Strategic leadership and future delivery models

C163 Strategic leadership and future delivery models


7016.1.1: Strategic Planning Process
– The graduate evaluates the components of strategic planning and integrates strategic planning within varied healthcare settings.
7016.1.2: Strategic Leadership Methods and Concepts – The graduate evaluates the use of systems theory, organizational development theory, change management, and leadership concepts in the strategic planning process within evolving healthcare settings.
7016.1.3: Evolving Trends in Healthcare and Nursing – The graduate evaluates healthcare trends and adapts strategic planning process to meet the changing healthcare environment.
7016.1.4: Effect of Technology on Healthcare – The graduate evaluates the use of technology within the healthcare setting as it relates to the organization’s strategic plan.


This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the government’s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patient’s unique perspective of the care received. You will need to incorporate the most recent survey scores data analysis (including comparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design, use of technology, and influential cultural and social/environmental factors into this project. You may select a method of presentation that involves either a media presentation or a business plan document that will provide a thorough analysis, a plan that includes stakeholder involvement, and a timeline for implementation, evaluation, and outcome measurement.


You are the newly appointed chief nursing officer of a hospital and have been tasked with improving the most recently reported HCAHPS score for the entire organization. The hospital board is requesting a detailed report, analysis, and plan to improve these results. You are instructed to complete the full data and impact analysis; develop a detailed strategic plan to improve the scores in all areas of the hospital, incorporating quality improvement, shared accountability, technology, care delivery model, and financial stability; propose a rapid implementation timeline; and outline the process of evaluation in an effective presentation that you will present at the next board meeting.


Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. Use the Turnitin Originality Report available in Taskstream as a guide for this measure of originality.

Professional Communications is a required aspect to pass this task. Completion of a spell check and grammar check prior to submitting your final work is strongly recommended. 

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

Web Links:
1. Hospital Compare link opens in new window

Create a business plan document in which you do the following:

  1. HCAHPS Scores

Provide the HCAHPS scores for a hospital of your choice. (Virtua Hospital, South Jersey)
Note: Refer to the web link to find HCAHPS scores for various hospitals.

Analyze the HCAHPS scores of your chosen hospital by doing the following:


B1. State and National Averages

Compare the scores to state and national averages.


B2. Comparison to Other Hospitals

Compare the scores to two other hospitals in the region. (Cooper University, Camden, NJ and Jefferson University)


B3. Survey Response Rates

Compare the survey response rates to two other hospitals in the region.


B4. Demographics and Services Provided

Describe the hospital’s demographic patient population and services provided.


Discuss how the following environmental and community factors could potentially influence HCAHPS scores:

B5a. Cultural dynamics

B5b. Educational dynamics

B5c. Socioeconomic dynamics


B6. Financial Impact

Explain potential short- and long-term financial impact on the organization.


B6a. Impact on Quality

Discuss potential impact on quality outcomes.

  1. Cause of Scores 

Discuss the potential cause of the chosen hospital’s HCAHPS scores.
Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the organization by doing the following:


D1. Organizational Change 

Explain how organizational change can help improve the chosen hospital’s HCAHPS scores.


D2.  Structure, Process, and Outcomes

Discuss the structure (i.e., framework), process (i.e., actions), and outcomes of the strategic plan.


D3. Improving Organizational Quality 

Discuss how you would incorporate evidence-based practice and shared governance to improve organizational quality.


D4. Shared Accountability 

Explain methods you would use to incorporate concepts of shared accountability among patients, medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and personnel.


D5. Technology Trends 

Explain methods you would use to incorporate technology trends within healthcare.


D6. Improve Care Delivery System 

Explain methods you would use to improve the care delivery system, including the topics of quality, cost, access, and patient-centered care.


D7. Improve Financial Stability 

Explain methods you would use to improve financial stability.

Develop an implementation plan and timeline for the strategic plan you developed in part D by doing the following:

E1. Stakeholder Role and Responsibilities 

Discuss key roles and responsibilities of stakeholders.


E2. Stakeholder Accountability  

Discuss how you would ensure stakeholder accountability and involvement.


E3. Training 

Discuss any training staff would need in order to implement the plan.


E4. Plan Implementation 

Outline a timeline for implementation of your plan, including periodic review checkpoints to measure progress.


  1. Evaluate the Strategic Plans Success

Discuss the process you would use to evaluate the success of the strategic plan, including the following:

  • Method of measurement that would be used
  • Evaluation of the timeline
  • Method of analysis


F1. Involvement of Stakeholders 

Discuss how you would involve key stakeholders in the evaluation process.


F2. Communication of Results 

Explain how the evaluation results will be communicated internally and externally.


  1. Sources 

When you use sources, include all in-text citations and references in APA format.

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